I am trying to purchase a specific product and there is no “Add to Bag” option available or it says “Not For Sale,” what does this mean?

Unfortunately at this time, we are currently out of stock of this specific item. Please check back at a later date. We should be restocking shortly.

Where can I find your products at a store near me?

At this time Hūe Naturals is only available online on our website.

Why is the consistency different from the product I just ordered to the one I already have?

We use natural and organic ingredients with no harmful chemicals. Due to the nature of the ingredients, the consistency and scent may differ.

Can you provide me a discount code for my order?

Our discounts are applied during promotions. Please follow us on our social media pages or sign up for our Newsletter for announcements on upcoming promotions.

How do I make a return for a purchase I made online?

Please follow our Returns Policy provided on the website.

After I place my order, when will my order ship?

All orders have a 1-3 business day lead time upon receipt of order. The shipping method applies after the order has shipped. Orders placed during a holiday or promotion will have an approximate lead time of 3-4 business days upon receipt of order. The shipping method applies after the order has shipped.

The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?

Once an order has shipped, Hūe Naturals is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.

Do you ship internationally?

All orders ship within the United States, Puerto Rico or to the Virgin Islands. We do not ship internationally at this time.

Where can I get some samples?

Samples are provided through promotions. Please sign up for our Newsletter to receive announcements on upcoming promotions.

What if I had an allergic reaction to your product?

We recommend discontinue use immediately and contact your physician. They can provide you details on what ingredient you may have had a reaction to.

I am a business owner who would like to buy wholesale.

Please email Lisa@huenaturals.com for inquiries on wholesale prices.

Does Hue body butter and Hue foot cream have an expiration date?

Yes, Hue body butter and Hue foot cream should be used within 4-6 months after purchase. As our products are handmade fresh from natural and organic ingredients.